Refund & Cancellation Policy

This policy applies to (a) SaaS subscriptions, AI credit packs, storage add-ons, and related digital services provided through Juricloud, and (b) onboarding, consulting, managed operations, or bespoke projects purchased under a Statement of Work ("SOW") or Order Form ("Order"). "Customer", "you", or "your" refers to the contracting entity or individual. Capitalized terms have the meaning assigned in our Terms of Service unless defined here.

New platform subscriptions begin with a 7-day complimentary trial unless otherwise stated in an Order. No fees are charged if you cancel before the trial ends. If you convert to a paid plan, the first invoice is eligible for a full refund if the request is received within seven (7) calendar days of the initial charge and your cumulative usage remains below 10% of the monthly resource allocation (users, matters, storage, or AI credits).

Subscriptions renew automatically according to the billing cycle elected in your Order. Renewal invoices are non-refundable once the renewal period commences, except where a cancellation request is submitted within five (5) calendar days of the renewal date and platform usage remains below 5% of the renewed allotment. Annual plans cancelled within the first sixty (60) days of the renewal term may qualify for a pro-rated refund minus any consumed credits, onboarding fees, or third-party expenses.

• Professional services (including onboarding, migration, workflow design, training, or custom integration) once the allocated service hours have commenced or deliverables have been provided.
• Consumed AI credits, document generation quotas, or storage overages.
• Third-party disbursements (court fees, e-signatures, SMS, payment processing).
• Fees related to accounts terminated for breach of Terms of Service or acceptable use.

Mid-cycle downgrades may generate a pro-rated credit applied to future invoices and valid for twelve (12) months. Pro-rated cash refunds are only available for annual contracts reduced under a mutually signed addendum and where usage has not exceeded 20% of the contracted resources.

1. Sign in to the Juricloud platform and navigate to Settings → Billing → Request Refund.
2. Submit the billing reference, invoice number, reason for the request, and relevant documentation.
3. Our billing team acknowledges requests within two business days and may schedule a call to clarify usage or resolve operational issues.
4. Approved refunds are processed through the original payment method unless statutory or contractual requirements dictate otherwise.

We aim to complete refund evaluations within five (5) business days from the date all supporting details are received. Processed refunds typically appear within 3–5 business days for domestic payments, 7–10 business days for international cards, and up to 15 business days for bank transfers. Status updates are provided via the email associated with your account.

Contact Juricloud before initiating a chargeback. Unauthorized chargebacks or disputes filed without prior notice may result in service suspension, additional recovery fees, and termination for breach. We will work collaboratively to resolve billing discrepancies.

Refunds are not provided for accounts terminated due to violations of the Terms of Service, malicious activity, or legal prohibition. Upon cancellation, you may export your workspace data for seven (7) days. After this period, we begin secure deletion procedures except where retention is mandated by law or contract.

Customers located in the European Union, United Kingdom, or other jurisdictions with consumer protection legislation may have additional statutory cancellation or cooling-off rights. To exercise these rights, contact us with the relevant legal citation so we can process the request in accordance with local law.

Juricloud may update this policy to reflect product enhancements, regulatory requirements, or business needs. Material revisions will be communicated via the platform or email at least ten (10) days prior to the effective date unless an earlier change is required by law. Continued use of the Services following an update constitutes acceptance of the revised policy.